Shipping Policy

Everything you need to know about how and when your RVYVE order arrives.

Where We Ship

We ship to Australia, New Zealand, the United Kingdom, Ireland, Canada and the United States. Shipping is free on every order, with tracked delivery as standard.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email when your order is placed and a second email with tracking once it ships.

Where Your Order Ships From

RVYVE products are our own custom-branded products, manufactured to our specifications and supplied in custom branded packaging. Orders are dispatched from our Queensland, Australia fulfilment centre wherever local stock is available.

If an item in your order is temporarily out of stock at our local fulfilment centre, we may ship your order directly from our manufacturing facility in China so you receive it in the quickest possible time. Direct-from-factory orders contain the identical RVYVE product in the same custom branded packaging — the only difference is the dispatch location and carrier. Where an order ships from more than one location, items may arrive in separate parcels with separate tracking numbers, at no extra cost to you.

Estimated Delivery Times

• Australia: 2–4 business days (express) / 7–10 business days (standard)
• New Zealand: 4–8 business days
• United Kingdom & Ireland: 6–10 business days
• Canada & United States: 7–12 business days
• Direct-from-factory dispatches: typically 8–15 business days

All delivery timeframes shown on this website, at checkout or in correspondence are estimates only. They are provided in good faith based on carrier averages but are not guaranteed and do not form part of our contract with you. Delays caused by carriers, customs processing, weather, peak periods or other events outside our control can occur. To the extent permitted by law, a delayed delivery is not grounds for an order cancellation, refund or compensation. Your rights under the Australian Consumer Law and other applicable consumer protection laws are not affected.

Tracking

Every order includes tracking. Tracking events can take 2–5 business days to begin updating after dispatch, particularly for international and direct-from-factory shipments — this is normal and does not mean your parcel is lost.

Customs, Duties & Taxes

Orders shipped to destinations outside Australia may be subject to import duties, taxes or brokerage fees levied by the destination country. Where these are not collected at checkout, they are the responsibility of the recipient. Customs processing may also add to delivery time.

Delivery Address

Please double-check your delivery address at checkout. We are not responsible for orders delivered to an incorrectly entered address. If a parcel is returned to us because of an incorrect or incomplete address, because it went unclaimed, or because delivery was refused, we can re-dispatch it once a re-shipping fee has been paid, or refund the order less our actual shipping and handling costs.

Lost or Missing Parcels

If your tracking hasn't updated for more than 10 business days, or your parcel is marked delivered but hasn't arrived, contact us at support@rvyvefilters.com within 14 days so we can investigate with the carrier. Once an investigation confirms a parcel as lost in transit, we'll send a replacement or issue a refund.

Questions

Email support@rvyvefilters.com — we respond within 1–2 business days.